Keep your written correspondence concise and to the point with the following tips:
- Scroll not: aim to keep email to no more than one screen length
- Handle important details first: opening sentences should answer what, who, when questions.
- Omit extra words: pull out redundant, needlessly descriptive words
- Read the item out loud--slowly: this will help you see/hear errors
- Take time: write a draft and if possible, walk away for awhile, particularly if you are dealing with a sensitive or potentially tense subject
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