Pay attention to curb appeal. A well landscaped lawn and neat parking lot makes a great first impression.
Use friendly people to act as greeters and door openers...but train them not to hang out at the door talking to their own friends.
Keep the restrooms pleasant and well stocked. Nothing turns people off more than a sloppy bathroom or one that has run out of supplies. Consider having a fragrant lotion available, mints, and feminine products in the ladies rest rooms.
Use clear signage. Walk through the building as if you have never been there. Where do you need directional signs? Be careful of using names that won't connect with visitors. (i.e. don't just put "Elevate" on the sign--include "for Grades 4-5.) REmember that visitors won't know your lingo.
Use the word "guest" instead of "visitor" on parking signs and welcoming materials.
Question: What ideas do you have for making your church more welcoming?
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