If you find yourself in the middle of a difficult conversation, consider asking a question to ease the tension. We tend to make statements (and defensively) when confronted. A question changes the tone a bit. Try questions like these:
- Could you help me understand what you mean?
- Am I hearing correctly that you feel...?
- How can I help you with this situation?
- May I explain the context a little better?
- I believe I may have been unclear, so may I have a moment to explain?
- Would you repeat and clarify what you just said?
Throw in a pause whenever you can, too. There's no need to immediately react to a statement or insult. (Jesus often avoided defending Himself.) Questions and pauses can really help bring a conversation to a more satisfying conclusion.
Question: What have you found helpful to do when facing a difficult conversation?
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